PRIVACY POLICY

1. Information We Collect
We may collect personal information that you voluntarily provide when you contact us, request service, or submit a form through our website. This may include:

• Name
  
• Phone number
  
• Email address
  
• Service address or general location
  
• Information about your appliance and the issue you are experiencing

We collect only the information necessary to respond to your request and provide our services.

2. How We Use Your Information
The information we collect may be used to:

• Respond to inquiries and service requests
  
• Schedule, confirm, and manage repair appointments
  
• Communicate technician arrival times and service updates
  
• Provide estimates, invoices, and customer support
  
• Improve our services and overall customer experience

Your information is used strictly for business and service-related purposes

3. Information Security
Fix Appliance Baltimore County LLC uses reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While no method of data transmission or storage is completely secure, we take appropriate steps to safeguard your data.

4. Sharing of Information
We do not sell, rent, or trade your personal information.
Information may be shared only when necessary to complete a requested service — such as providing relevant details to a technician assigned to your job — or when required by law.

5. Cookies & Website Usage
Our website may use basic cookies or standard analytics tools to ensure proper functionality and improve user experience. These tools do not collect sensitive personal information and are used solely for operational and performance purposes.

6. Your Rights
You may contact us at any time to:

• Request access to the personal information we have about you
  
• Request correction of inaccurate information
  
• Request deletion of your personal data, subject to legal or operational requirements

7. Third-Party Links
Our website may contain links to third-party websites. Fix Appliance Baltimore County LLC is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies independently.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services indicates acceptance of the revised policy.